BOOK: Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits
http://safari.oreilly.com/9780768681604
FYI,
Charles Wankel
St. John's University, New York
ONE-L List Director
Innovative Approaches to Reducing Global Poverty
http://www.amazon.com/Innovative-Approaches-Reducing-Global-Poverty/dp/1593117523/